usingtherightwords

Guaranteed to improve your English

What You Wish You Could Say to a Customer Service Representative


It’s nice to be known for something. I recently received the following email:

Hi Lee,

I was looking over old blog posts today (mine, not yours) and came across one (from Nov. 2013) that made me think of you. I had described how I had called Virgin Mobile to ask them if there was any way to download pictures from my phone other than emailing each one individually. The response had been that, on a flip phone (which is what I had at the time), that was the only way.

Then my blog post contained the following two lines:

“Then he said, ‘Is there anything else I can help you with?’ I didn’t say my first thought, which was, ‘You haven’t helped me with anything, yet,’ or even my second thought, which was, ‘Can you not end your sentences with prepositions?’

I have the distinct impression that, had you been in my shoes that day, you would have had the same two initial thoughts – whether or not you would have expressed them or not, I can’t say.

Most likely, I would thought the first but not the second. But I wish I could utter both.

Thanks to Jackie Z. for the email.

Until next time! Use the right words!

leebarnathan.com

Advertisements

March 15, 2018 - Posted by | Uncategorized | , , , , , , , ,

No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s

%d bloggers like this: